About me

I am a passionate and dedicated IT developer with extensive experience in technical support and user assistance. Over the years, I have honed my skills in problem-solving, working efficiently to resolve complex issues and ensure seamless user experiences.

My diverse skill set allows me to tackle a wide range of challenges and deliver effective solutions in fast-paced environments.

What i'm doing

  • design icon

    Graphic design

    The most modern and high-quality design made at a professional level.

  • Web development icon

    Web development

    High-quality development of sites at the professional level.

  • mobile app icon

    Mobile apps

    Professional development of applications for iOS and Android.

  • camera icon

    Photography

    I make high-quality photos of any category at a professional level.

Testimonials

  • Saber Boukhari

    Saber Boukhari

    Othman was brought on board to design the corporate identity for several of my personal projects, and I must say, we were incredibly impressed with the results. As a well-known influencer, I have had the opportunity to collaborate with many talented professionals, but working with Othman truly stands out. He has a wealth of experience and a deep understanding of the industry, which shows in the quality of his work. More importantly, Othman is highly attentive to his clients' needs and goes above and beyond to ensure that every detail aligns with their vision. It’s rare to find someone who is not only skilled but also genuinely dedicated to delivering exceptional results. His professionalism and commitment have made him a valuable partner in all of my projects.

  • Najlaa Bouquerne

    Najlaa Bouquerne

    Othman was hired to develop a corporate identity, and we were extremely satisfied with the results. With extensive experience in the field, He demonstrates a strong commitment to understanding and addressing the unique needs of each client. Her attention to detail and client-focused approach made working with hid a truly positive experience.

  • Afaf Choukri

    Afaf Choukri

    Othman has been a valuable asset to the team, providing excellent technical support as a Front Office Agent. He effectively resolved issues related to national and international money transfers, ensuring smooth operations. His strong problem-solving skills and clear communication were key to addressing client concerns promptly and efficiently. Othman’s dedication and expertise made him a highly reliable team member, and his contributions have been greatly appreciated.

  • Youssef Sahnoun

    Youssef Sahnoun

    Othman has shown great dedication as an IT Support Technician Intern, providing exceptional user support and resolving computer-related issues effectively. He demonstrated strong troubleshooting skills in diagnosing and repairing both hardware and software problems. Additionally, Othman took initiative in preventive maintenance, ensuring timely software updates and managing backups. His attention to detail in ticket management and commitment to resolving support requests through the Service Now system have been highly commendable. Othman’s performance has been outstanding, and he has been a valuable member of the team.

Companies & Clients

Resume

Education

  1. ISMAGI RABAT | Bachelor's in Web and Mobile Development

    2024 — 2025

    • Training focused on the creation and management of web and mobile applications.
    • Acquired skills in frontend and backend development, as well as in IT project management.

  2. ISTA | Specialized Technician Diploma in Computer Development – ISTA

    2020 — 2022

    • Specialization in programming and IT project management.
    • Training covering software development, database management, and IT systems.
    • Microsoft Word and PowerPoint Certificate.

  3. Lycée Moulay Idriss - Highschool | Scientific Baccalaureate (Experimental Sciences)

    2019 — 2020

Experience

  1. IT HELPDESK Support | INETUM - Orange

    2025 — present

    • Provide level-1 technical support for over 500 internal users.
    • Manage user accounts, access rights, and environment security
    • Track and resolve incidents via IBM Notes, achieving a satisfaction rate above %95.
    • Optimized support procedures, reducing average resolution time by %20.

  2. IT Support Technician Intern | MAJOREL - TELEPERFORMANCE

    2024 — 2025

    • User support : Assist users in resolving computer-related issues.
    • Technical troubleshooting : Diagnose and repair hardware and software issues.
    • Preventive maintenance : Ensure software updates and manage backups.
    • Ticket management : Track and resolve support requests through the Service Now system.

  3. Technical Assistant HELPDESK | CASHPLUS

    2022 — 2024

    • Front Office Agent : Provide technical support for agencies and users. • Operational Support : Resolve issues related to national and international money transfers.

  4. FP Intership | E2C LALLA ASMAA

    2022

    • A professional website created for the formation center using PHP & LARAVEL to build it for final project

My skills

  • web design
    90%
  • Graphic Design
    85%
  • Branding
    80%
  • IT management & Security
    60%
  • Cloud & Systems
    50%


Languages

  • French
    60%
  • English
    80%
  • Arabic
    90%

Blog

Contact

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